COZOPLE operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (the "Services"). COZOPLE is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase through, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the way we collect, use, and disclose your information.
Personal Information We Collect
When we use the term "Personal Information," we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal Information does not include anonymized or de-identified information that cannot reasonably identify you.
Depending on how you interact with our Services, your location, and applicable law, we may collect the following categories of Personal Information:
Contact Information
Your name, billing address, shipping address, telephone number, and email address.
Payment Information
Credit card or debit card details, payment method, billing information, payment confirmations, transaction details, and other payment-related information.
Account Information
Your username, password, account preferences, security settings, and other account information.
Shopping Information
Products you browse, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your order history.
Customer Support Information
Information you provide when contacting us, including inquiries and correspondence.
Device Information
Information about your device, browser, network connection, IP address, cookies, and other unique identifiers.
Usage Information
Information about how you interact with and use our Services, including browsing behavior and activity on our website.
Sources of Personal Information
We may collect Personal Information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise provide information.
- Automatically through your use of our Services, including through cookies, pixels, and similar technologies.
- From service providers who process information on our behalf.
- From our business partners, marketing partners, and other third parties where permitted by law.
How We Use Your Personal Information
We use your Personal Information for the following purposes:
Providing and Improving Our Services
To process orders, process payments, arrange shipping, provide customer service, manage returns and exchanges, maintain your account, remember your preferences, personalize your shopping experience, and improve our Services.
Marketing and Advertising
To send promotional emails, newsletters, SMS messages (where permitted), and personalized advertisements based on your interactions with our website and previous purchases.
You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link included in our emails.
Security and Fraud Prevention
To verify accounts, process secure payments, detect and prevent fraud, investigate suspicious activities, protect our Services, and maintain the security of our website.
Customer Support
To respond to your inquiries, provide assistance, and maintain our relationship with you.
Legal Compliance
To comply with applicable laws, respond to lawful requests from authorities, enforce our Terms of Service, resolve disputes, and protect the rights of COZOPLE, our customers, and others.
Cookies and Similar Technologies
We use cookies, pixels, SDKs, and similar technologies to operate our website, improve website performance, analyze traffic, personalize your shopping experience, and deliver relevant advertising.
Depending on your location, you may be able to manage your cookie preferences through your browser settings or our cookie preference center.
How We Share Personal Information
We may disclose your Personal Information in the following circumstances:
- To Shopify and our trusted service providers who perform services on our behalf, including payment processing, website hosting, cloud storage, shipping, analytics, fraud prevention, customer support, and IT services.
- To our marketing and advertising partners for personalized advertising and marketing purposes, where permitted by applicable law.
- When you direct us to share your information, such as for order fulfillment, shipping, or using social media integrations.
- Within our affiliated companies and corporate group.
- In connection with a merger, acquisition, bankruptcy, sale of assets, or similar business transaction.
- To comply with legal obligations, court orders, subpoenas, or lawful governmental requests.
- To protect the rights, safety, property, and security of COZOPLE, our customers, or others.
Shopify
Our store is hosted by Shopify. Shopify collects and processes certain Personal Information about your interactions with our store in order to provide and improve the Services.
Information you provide may be transferred to Shopify and its service providers located outside your country of residence.
We also use certain Shopify enhanced services that combine information from your interactions with our store, other merchants, and Shopify. Shopify may process Personal Information for these purposes and is responsible for handling requests relating to Personal Information processed by Shopify.
For more information, please review Shopify's Consumer Privacy Policy and Privacy Portal.
Third-Party Websites
Our Services may contain links to websites operated by third parties. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any Personal Information.
Children's Privacy
Our Services are not intended for children. We do not knowingly collect, sell, or share Personal Information from children under the age of 16 where prohibited by applicable law.
If you believe that a child has provided us with Personal Information, please contact us so that we may delete the information.
Data Security and Retention
While we implement reasonable administrative, technical, and physical safeguards to protect your Personal Information, no method of transmission or storage is completely secure.
We retain Personal Information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and for other legitimate business purposes.
Your Rights
Depending on your location, you may have some or all of the following rights:
- Right to Access
- Right to Know
- Right to Correct
- Right to Delete
- Right to Data Portability
- Right to Withdraw Consent
- Right to Manage Marketing Preferences
To exercise your rights, please contact us using the details below.
For information about how Shopify processes your Personal Information and your available rights, please visit Shopify's Consumer Privacy Policy and Privacy Portal.
We will not discriminate against you for exercising your privacy rights.
We may request information to verify your identity before responding to your request.
Complaints
If you have concerns about how we process your Personal Information, please contact us.
Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your Personal Information may be transferred to, stored, and processed outside your country of residence.
Where required by applicable law, we use recognized safeguards such as the European Commission's Standard Contractual Clauses or equivalent UK-approved transfer mechanisms when transferring Personal Information internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.
Any updates will be posted on this page together with the revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
Privacy Email:
privacy@cozople.com
Customer Support:
support@cozople.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)